Any order cancelled after it has been computer processed and posted will be subject to a minimum cost of 6% of the purchase amount. Any order designated as "STOCK" that is cancelled after having been shipped will be subject to a 25% handling charge, a 6% processing fee, and all shipping related charges will be deducted from the total amount of the refund. Reconditioning of the product and/or re-packaging fees may also be applied as deemed necessary by our inspectors.
Goods that are designated as "MADE TO ORDER (NON-RETURNABLE)", are made to order items that are being produced specific to your needs (lengths, widths, heights, color, etc., etc.), are not subject to changes, cancellations, return, or refund, as they are being manufactured specifically for your individual use. The "MADE TO ORDER (NON-RETURNABLE)" designation is determined, applied by, and at the sole discretion of Gilmore Kramer.
