No orders are to be returned without written authorization from our company. Please contact us at 800-544-3137 to obtain written authorization for your return. Any orders returned without our permission will be refused and any additional costs associated with your unauthorized return will be charged to you. We will provide you with an RGA number (Return Goods Authorization) as well as the appropriate shipping address to return your order to. Your shipping label and/or package must include the RGA number.
Goods that are designated as "STOCK", standard off the shelf items, may be returned up to thirty days from the original date of the shipment and must be returned in their original packaging and in new condition. All shipping related charges for returned orders are the responsibility of you the customer. All returned shipments are to be returned by prepaid freight. A 25% handling charge shall be made on all goods returned as well as a 6% processing fee for total purchase amount. Reconditioning of the product and/or re-packaging fees may also be applied as deemed necessary by our inspectors.
Goods that are designated as "MADE TO ORDER (NON-RETURNABLE)", are made to order items that are being produced specific to your needs (lengths, widths, heights, color, etc.), are not subject to changes, cancellations, return, or refund, as they are being manufactured specifically for your individual use. The "MADE TO ORDER (NON-RETURNABLE)" designation is determined, applied by, and at the sole discretion of Gilmore Kramer.
